About Victoria Kenward

Vicki is Haley's queen of shareworthy service. She is 100% committed to making everything they do a WOW for our clients. She's also a tech wiz and process guru who is responsible for some of Haley's most innovative web applications, including HaleyMail, our Job Board software and Haley's Talent Showcase product. With her degree in Information Systems and leadership training from Xerox, Vicki's systematic approach to work and amazing attention to detail are a perfect compliment to the rest of Haley's teams more creative approach.

 

In Staffing Customer Service, Little Words Mean a Lot

  By Victoria Kenward  |    Mon Oct 15, 2018

Category: Expert Advice

“No problem.” “My pleasure!” Which of these simple phrases would you rather hear? The difference is subtle, but definite. Both let the customer know that the speaker (i.e., a staffing firm employee) will help them with their request. The first phrase, however, includes the word “problem,” which has a negative connotation...

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